Designers and developers ask the same question almost every time: what actually happens between placing an order and the kitchen being ready for handover? It’s a fair question, since a 14-day promise means little without a clear picture of what’s happening behind it. Here’s the process broken down stage by stage, so there’s no guesswork about where a specific order stands at any point.
Days 1 to 2: Order Confirmation and Tier Sign-Off
Once an order comes in, the first step is confirming the exact tier (Premium, Luxury, or Diamond), piece count, and any property-specific requirements, like matching an existing interior palette or working around appliances already specified by the architect. This gets signed off directly with the designer or developer before anything is sourced, so there’s no ambiguity later about what was actually ordered.
Days 3 to 7: Sourcing and Quality Checks
With the order confirmed, sourcing begins against our existing supplier relationships rather than starting from scratch each time, which is a large part of what makes the 14-day window realistic. Every item goes through a quality check before it’s cleared for delivery, catching any damage or inconsistency at this stage rather than during a rushed installation closer to the handover date.
Days 8 to 10: Coordinated Delivery to Site
Rather than multiple separate deliveries from different suppliers, the full order arrives as one coordinated shipment. This is one of the biggest practical differences from sourcing kitchenware piece by piece, since there’s a single delivery window to plan around instead of tracking several couriers against one deadline, each with its own chance of running late.
Days 11 to 13: Final Prep Before Installation
In the days before installation, everything gets a final check against the original order and the property’s specific layout, confirming storage plans and any last-minute adjustments the designer has flagged. This is also the point where installation is scheduled to line up with the property’s actual handover date, rather than being booked in isolation.
Day 14: The 30-Minute Installation
The installation itself is fast by design, typically around 30 minutes on site, because the groundwork has already been done in the preceding two weeks. Every item goes straight into its place, packaging is removed immediately, and the kitchen is left fully set up and ready to use, not a stack of boxes for someone else to unpack after the fact.
What Happens If Something Needs Adjusting
Occasionally a property’s layout changes or a client requests a late adjustment. When that happens, the earlier this is flagged the more room there is to adjust the plan without affecting the 14-day timeline. Contacting us as soon as a change comes up is always the fastest path to keeping a handover date intact.
See the Timeline in Action
Ready to see what this looks like for your next project? Explore what’s inside each tier, or get a quote built around your specific handover date.
FAQ
Does the 14-day timeline start from order confirmation or payment?
It starts once the order and tier are confirmed and sourcing can begin, which is typically within a day or two of an initial enquiry.
What happens if a property isn’t ready for installation on day 14?
Installation is scheduled to match the actual handover date, so if a property’s timeline shifts, the installation date shifts with it rather than forcing an early delivery.
Is quality checked before or after the kitchenware arrives on site?
Before. Every item is quality-checked during the sourcing stage, so issues get caught well ahead of the installation date rather than during a rushed handover.
Can the 14-day timeline be compressed for an urgent handover?
Sometimes, depending on the tier and current sourcing schedule. Contact us directly with the timeline you’re working against and we’ll confirm what’s realistic.